> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.salehoo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to contact and engage with suppliers?

Starting a conversation with partners inside [SaleHoo's trusted supplier network](https://www.salehoo.com/supplier-directory) is simple and secure. Whether you are inquiring about item availability, shipping details, or custom pricing, your unified platform handles everything from a centralized space to eliminate friction.

Here is how to reach out to a supplier step-by-step:
1. **Open a supplier profile:** Click on any supplier name or product listing from your search results to view their full, verified profile.
2. **Initiate contact:** Click the blue **Contact Supplier** button located in the right-hand information panel.
3. **Send your message:** Type your professional inquiry into the built-in messaging window that appears. You can click the **+** icon inside the message field to load pre-made message templates to help you structure your text.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/3/5/0/a350fa6ebd233000/screenshot-2026-07-02-at-11151_whvng8.png)

All of your outgoing and incoming messages are automatically managed within your centralized **Inbox**, which you can find in your left-hand dashboard menu. This allows you to track ongoing conversations, monitor supplier reply times, and follow up quickly without losing your communication history.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/3/5/0/a350fa6ebd233000/screenshot-2026-07-02-at-11172_1w9g9em.png)

To help you put your best foot forward and build strong relationships, read through our detailed training on how to [contact and engage with wholesale suppliers](https://www.salehoo.com/learn/how-to-sweet-talk-suppliers-like-an-ecommerce-pro) before sending your first note.

Our support team is here 24/7 if you hit a snag!