> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.salehoo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to Do If You Haven’t Received Your Confirmation Email

If you haven’t received your confirmation email, don’t worry! Sometimes, strict email filters accidentally route important account notifications into the wrong folder. We want to get you into your SaleHoo dashboard as quickly as possible so you can start exploring our trusted supplier network and integrated product research tools.

To make sure our messages reach you safely, please follow these simple steps based on your email provider:

* **For Gmail Users:** Open your **Spam** folder. If you see our email, select it and click **Not Spam** to ensure all future account updates land directly in your primary inbox.
* **For Hotmail/Outlook Users:** Navigate to your **Contacts** tab, select **Safe List** from the left-hand menu, and add [`salehoo.com`](https://www.salehoo.com) to your trusted senders.
* **For Yahoo! Users:** Go to **Options**, select **Filters**, and create a new rule that directs any incoming mail containing [`salehoo.com`](https://www.salehoo.com) straight to your **Inbox**.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/3/5/0/a350fa6ebd233000/screenshot-2026-06-29-at-11594_8kgiud.png)


To prevent this from happening again, we highly recommend adding `@salehoo.com` directly to your email contacts or safe list right away. If you're still stuck, don't worry! Our friendly support team is standing by 24/7 to jump in, double-check your account setup, and make sure everything is running smoothly.