Articles on: SaleHoo Dropship

Dealing with suppliers once orders are placed

In most cases, customer orders flow smoothly from your SaleHoo dashboard straight to your customer's doorstep. However, if an order is ever delayed or goes missing, you can quickly get it sorted out by working directly with the supplier.

Here is exactly how to check on your order status and resolve the issue inside your account:

Find your order details: Log into your connected AliExpress account and head to the My Orders section to locate the delayed transaction.
Contact the seller directly: Click Contact Seller next to the specific product or order number. This opens up the direct messenger window.
Send a clear message: Let the seller know what the issue is, and make sure to include your order number and email address so they can look into it for you.

If you do not receive a helpful response from the supplier within three days, your next step is to protect your business and your customer by opening an official dispute.

You can open a dispute from 11 days after the supplier has shipped the goods up to 15 days after the expected delivery time. Simply return to My Orders, click View Detail on the transaction, and select
Open Dispute to request a full refund or item return.

Pro-Tip: For low-cost items, it is often best to refund your customer immediately rather than making them wait for the supplier dispute to resolve. This keeps your customers happy, protects your store's reputation, and encourages repeat business.

Our support team is here 24/7 if you hit a snag!

Updated on: 06/07/2026

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