How to fulfill customer orders
When a customer places an order in your Shopify store, SaleHoo Dropship makes fulfillment easy. All the order details—like customer info and product data—automatically sync to your Orders page, ready for you to complete in just a few clicks.
Go to the Orders Page
Head to your Orders tab in SaleHoo Dropship.
Connect Your AliExpress Account
If you haven’t already, you’ll be prompted to log in and connect your AliExpress account.
Review Order Details
Click “See details” to check the customer name, shipping address, and product info.
⚠️ If something looks off (like an invalid address), go back to your Shopify order and update the details—SaleHoo will sync the changes instantly.
Choose a Shipping Method
Before placing the order, select your preferred shipping option from the supplier.
Click “Place Order”
You’ll be redirected to AliExpress where the order (with all details pre-filled) is created for you.
Complete the Payment
Click “Pay Now” on AliExpress to process the order.
💡 You can also bulk-pay for up to 30 orders at once.
Order Status Updates
Once paid, the order status on AliExpress will change to “In processing”
It typically takes 1–3 days for the supplier to ship the item
Get Tracking Info
After the item ships, a tracking number will appear in your SaleHoo Orders page.
You’ll also receive an email confirmation from the AliExpress supplier once the product is on its way.
If you’re not seeing an order in your SaleHoo Orders tab, check these common issues:
Unpaid Orders: Only paid Shopify orders sync. Draft or unpaid orders won’t show.
Modified SKUs: Don’t change the SKU of a product in Shopify. Doing so breaks the sync. Re-import the product if needed.
Outside Products: Only products imported from SaleHoo Dropship will sync for order automation.
With SaleHoo Dropship, fulfilling orders is streamlined and efficient—so you can spend less time clicking and more time growing your store.
Need help? Our team is here for you anytime.
Step-by-Step: Fulfilling an Order
Go to the Orders Page
Head to your Orders tab in SaleHoo Dropship.
Connect Your AliExpress Account
If you haven’t already, you’ll be prompted to log in and connect your AliExpress account.
Review Order Details
Click “See details” to check the customer name, shipping address, and product info.
⚠️ If something looks off (like an invalid address), go back to your Shopify order and update the details—SaleHoo will sync the changes instantly.
Choose a Shipping Method
Before placing the order, select your preferred shipping option from the supplier.
Click “Place Order”
You’ll be redirected to AliExpress where the order (with all details pre-filled) is created for you.
Complete the Payment
Click “Pay Now” on AliExpress to process the order.
💡 You can also bulk-pay for up to 30 orders at once.
Order Status Updates
Once paid, the order status on AliExpress will change to “In processing”
It typically takes 1–3 days for the supplier to ship the item
Get Tracking Info
After the item ships, a tracking number will appear in your SaleHoo Orders page.
You’ll also receive an email confirmation from the AliExpress supplier once the product is on its way.
Troubleshooting Sync Issues
If you’re not seeing an order in your SaleHoo Orders tab, check these common issues:
Unpaid Orders: Only paid Shopify orders sync. Draft or unpaid orders won’t show.
Modified SKUs: Don’t change the SKU of a product in Shopify. Doing so breaks the sync. Re-import the product if needed.
Outside Products: Only products imported from SaleHoo Dropship will sync for order automation.
With SaleHoo Dropship, fulfilling orders is streamlined and efficient—so you can spend less time clicking and more time growing your store.
Need help? Our team is here for you anytime.
Updated on: 26/06/2025
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