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How to use private messaging

As a SaleHoo Directory member, you can message suppliers directly through the platform. This is the easiest way to ask questions, request pricing, or start building a relationship with a potential supplier — all without leaving your SaleHoo dashboard.


How to Contact a Supplier

When you find a supplier you're interested in:

  1. Click on the supplier's name to open their profile
  2. Click the blue “Contact Supplier” button
  3. Write your message — introduce yourself and ask about the product(s) you're interested in
  4. Hit Send



That’s it! Your message will go straight to the supplier, and you’ll get a reply in your SaleHoo Inbox.


👉 Tip: Use our message template (click the “+” in the message box) if you’re not sure what to say.


Where to Find Supplier Messages

All conversations with suppliers are saved in your Inbox tab.
To access your Inbox:

  1. Log into your SaleHoo account
  2. Click Inbox in the left-hand menu (under Directory)
  3. You’ll see a list of all your supplier conversations
  4. Unread messages are shown in bold with a red notification icon


Click any message to open the full chat and reply.


Best Practices When Messaging Suppliers

To make a good first impression and get helpful responses:

  • Introduce yourself briefly
  • Mention the product(s) you’re interested in
  • Ask clear, relevant questions (e.g. pricing, MOQ, shipping times)
  • Keep it polite and professional


📝 Remember: This is your first step in a business relationship — treat it that way.


Start Connecting with Suppliers

Messaging suppliers through the SaleHoo Directory is a safe, easy way to:

  • Compare offers
  • Ask product-specific questions
  • Build long-term supplier relationships


Everything happens inside your SaleHoo account — no need to jump between platforms or worry about scammy contacts.


👉 Log in to your SaleHoo Directory and start messaging suppliers today.

Updated on: 25/06/2025

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