• What to Do If You Haven’t Received Your Confirmation Email

  Some SaleHoo members and newsletter subscribers may experience problems receiving our emails due to SPAM and junk mail filter settings on their email accounts. This is an easy to follow guide on how to ensure you will receive our emails.Few readers

• How to Message Suppliers Directly from Your Dashboard

  As a member of SaleHoo, you can send private messages to other members and to our staff should you wish to keep your concerns private. Please use our private messaging system accordingly and avoid using it to circumvent any existing forum rules.Few readers

• How to Make Sure You're Receiving SaleHoo Emails

  You may experience problems receiving SaleHoo emails due to Spam and Junk mail filter settings on your email account, this includes confirmation emails. The good news is, it’s easy to fix. Follow this guide to ensure you receive our emails.Few readers

• How to Reset a Forgotten Password

  If you have forgotten your email or password, please click here to have your full membership details emailed to you instantly. If your login issues persist, please don't hesitate to contact us directly.Few readers

• Did My SaleHoo Purchase Go Through?

  You can tell that your order has gone through because you'll receive an email from either ClickBank/Braintree - your receipt with instructions that will automatically direct you to an account setup page where you can create your SaleHoo login.Few readers

• Understanding the "Clkbank*SaleHoo" Charge on Your Statement

  If you used your credit card or PayPal to pay for your membership you will find Clkbank*SaleHoo accordingly in your credit card, bank or PayPal statement. You will also receive an email from either ClickBank confirming your purchase. Few readers

• How to Update Your Profile Details

  You can edit or update your member profile like add a forum signature where you can promote your online store or blog or add your profile photo. You can do all these on your member dashboard page via the "Settings" link.Few readers

• How to change your SaleHoo username

  When you sign up, your username is automatically created based on the name you provided during registration. While you cannot edit this setting directly from your profile dashboard, our team is happy to update it for you right away. Here is how you can quickly request a username change: Log into your SaleHoo dashboard. Locate the chat icon or support options at the bottom of the page. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/3/5/0/a350fa6ebd233Few readers

• What to Do If You Haven't Received Your Account Welcome Email

  It's incredibly exciting to start your e-commerce journey, and we want to get you into your SaleHoo dashboard as quickly as possible. If you haven't received your account login details yet, your welcome email is most likely hanging out in your spam or junk folder. To ensure our messages always reach your main inbox, we highly recommend adding @salehoo.com to your safe senders list or contacts. Here is how you can quickly locate your details and whitelist our email based on your specificFew readers

• How to Resolve Cookie Errors and Enable Browser Access

  "Cookies" are small pieces of information that your browser stores on your computer on behalf of a website you have visited. Session (temporary) cookies may be used from time-to-time to enhance navigation within SaleHoo.Few readers

• Password Help

  To change your password, login to SaleHoo and select Settings from the top right Avatar image. Next, select the Change Password tab and enter your new password.Few readers

• How can I cancel my subscription?

  We understand that circumstances can change, and if you need to cancel your subscription, we’re here to assist you every step of the way! You can easily manage your account or request a cancellation through our friendly support team. To complete your cancellation, simply reach out to us using one of the quick options below: By Email: Send us a quick note at support@salehoo.com, and our team will promptly handle your cancellation request. By Chat: Click the live chat icon located atFew readers