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Password Help

Whether you’ve forgotten your password or just want to freshen it up, we’ve got you covered. Getting back into your account and updating your details inside your unified SaleHoo dashboard is quick and easy.

Forgot Your Password?

No worries - it happens to the best of us! To reset your password and jump right back into managing your store, just follow these simple steps:

Go to the SaleHoo password reset page.
Enter the email address linked to your SaleHoo account.
Check your inbox for an email containing your temporary reset instructions.
Click the secure link inside that email and follow the prompts to create your new password.

Quick Tip: The reset email usually lands in your inbox within a minute. If you don't see it right away, be sure to check your spam or junk folder just in case.

Want to Change Your Current Password?

If you are already logged in and simply want to update your existing credentials for extra security, you can do so directly from your account settings:

Log in to your SaleHoo account.
Click the Settings icon beside your profile thumbnail located in the lower-left corner of your dashboard screen.
Navigate to the Account Settings tab.
Enter your current password, type in your new password, and then confirm it.
Click Change Password.

You will instantly see a success message letting you know your new password is ready to go.

Password Security Requirements

To ensure your online business and supplier data stay safe, please make sure your new password meets these security rules:

A minimum of 8 characters
At least 1 uppercase letter
At least 1 number or symbol
At least 1 special character (such as !, @, #, $, %, ^, &, or *)

Send us an email or chat with us if you encounter any issues. Our support team is available 24/7!

Updated on: 29/06/2026

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