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How to use private messaging

As a SaleHoo member, you can send private messages to other members and to our staff.

It can be a great way to share tips and ideas and make connections with like-minded people. You can also use the private messaging function to access customer support (you can also email

Please be respectful of others and do not send spam or unsolicited content. You can read our private messaging guidelines here, but the main expectation is to treat others how you’d like to be treated.

How to read and reply to private messages

You can access your private messages by clicking on the envelope icon located on the upper right portion of the page beside the "dashboard" link.

Unread messages are highlighted in red

If you have any unread messages you will see a corresponding number. Bold titled subjects are your unread messages. Click on the subject to read and reply to your message(s).

To send a message to other SaleHoo members, click on the "CONTACT" button on their profile page. To view a member's profile page click on their name in the forum.

Example of a member's profile page

Click on "compose" to start writing your message and be sure to add the name of the member you are sending a private message to in the "To" field. Once you are finished writing your message, click send.

Updated on: 16/03/2022

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