I’m having problems receiving emails
You may experience problems receiving SaleHoo emails due to Spam and Junk mail filter settings on your email account, this includes confirmation emails. The good news is, it’s easy to fix. Follow this guide to ensure you receive our emails.
If you use Gmail
Gmail's default settings will not filter SaleHoo emails. However, if you have changed your filter settings and you have not received any emails:
Enter your Spam folder
Select the email by checking the box and select "Not Spam"
If you use Hotmail:
You need to add SaleHoo to your Hotmail Safe List. Your Safe List can be accessed from the left hand side of your Contacts page:
Go to Hotmail and login to your account
Click the "Contacts" tab at the top of the page
Click "Safe List" on the left-hand side
Enter "salehoo.com" and click "Add"
This is completely safe, and you can remove SaleHoo from this list at any time.
If you use Yahoo!:
To prevent your SaleHoo emails being added to Yahoo's Bulk folder, login to your Yahoo mail account and follow these steps:
Click "Options" at the top-right of the page
Click "Filters"
Click "Add"
Enter "salehoo" as a 'From header'
Select 'Move the message to Inbox'
Click "Add Filter"
This is completely safe, and you can remove SaleHoo from this list at any time.
If you use Outlook:
Under the Tools Menu, go to Message Rules -> Mail
Click New
Under "Select the Conditions for your rule," put a check mark next to "Where the from line contains people."
Under "Select the Actions for your rule," put a check mark next to "Move it to the specified folder."
Under "Rule Description (click on an underlined value to edit it)," the phrase "contains people" should be underlined. Click on it, type in @salehoo.com and click Add and then OK.
Again under "Rule Description (click on an underlined value to edit it)," the phrase "specified folder" should be underlined. Click on it, make sure Local Folders is selected on the left, then click on New Folder on the right. Name the folder ("SaleHoo" for example), then click OK.
Click OK twice.
For other email providers:
Most email providers have a Junk mail or Spam folder. You should check this folder regularly to ensure that emails from SaleHoo aren't being put here rather than your Inbox.
You should also add SaleHoo to your contacts list or safe list to ensure that emails from SaleHoo are not blocked, especially if you have an AOL account.
Most SaleHoo emails are sent from "support@salehoo.com".
If you continue to have problems receiving SaleHoo emails, please send us an email at support@salehoo.com and we’ll do our best to sort it out.
If you use Gmail
Gmail's default settings will not filter SaleHoo emails. However, if you have changed your filter settings and you have not received any emails:
Enter your Spam folder
Select the email by checking the box and select "Not Spam"
If you use Hotmail:
You need to add SaleHoo to your Hotmail Safe List. Your Safe List can be accessed from the left hand side of your Contacts page:
Go to Hotmail and login to your account
Click the "Contacts" tab at the top of the page
Click "Safe List" on the left-hand side
Enter "salehoo.com" and click "Add"
This is completely safe, and you can remove SaleHoo from this list at any time.
If you use Yahoo!:
To prevent your SaleHoo emails being added to Yahoo's Bulk folder, login to your Yahoo mail account and follow these steps:
Click "Options" at the top-right of the page
Click "Filters"
Click "Add"
Enter "salehoo" as a 'From header'
Select 'Move the message to Inbox'
Click "Add Filter"
This is completely safe, and you can remove SaleHoo from this list at any time.
If you use Outlook:
Under the Tools Menu, go to Message Rules -> Mail
Click New
Under "Select the Conditions for your rule," put a check mark next to "Where the from line contains people."
Under "Select the Actions for your rule," put a check mark next to "Move it to the specified folder."
Under "Rule Description (click on an underlined value to edit it)," the phrase "contains people" should be underlined. Click on it, type in @salehoo.com and click Add and then OK.
Again under "Rule Description (click on an underlined value to edit it)," the phrase "specified folder" should be underlined. Click on it, make sure Local Folders is selected on the left, then click on New Folder on the right. Name the folder ("SaleHoo" for example), then click OK.
Click OK twice.
For other email providers:
Most email providers have a Junk mail or Spam folder. You should check this folder regularly to ensure that emails from SaleHoo aren't being put here rather than your Inbox.
You should also add SaleHoo to your contacts list or safe list to ensure that emails from SaleHoo are not blocked, especially if you have an AOL account.
Most SaleHoo emails are sent from "support@salehoo.com".
If you continue to have problems receiving SaleHoo emails, please send us an email at support@salehoo.com and we’ll do our best to sort it out.
Updated on: 21/03/2022
Thank you!